Terms and Conditions

The Black Box will only refund a ticket if an event has been cancelled.  If a performance is cancelled, you will be offered a rescheduled date where possible, or a voucher of the face value of the ticket only.

Tickets are sold with limited unreserved seating – you are not guaranteed a seat and therefore you may have to stand.

The Black Box reserves the right to refuse admittance to any patron, including unaccompanied minors.  Please note no under 18s are permitted in the venue after 8pm.  Under 18s are only permitted in the venue before 8pm when accompanied by a parent or guardian.

The Black Box does not hire out the venue for wedding receptions.

The management reserves the right to refuse admission, and to request any ticket holder/patron/promoter to leave our buildings at any time. For example, if a ticket holder, attendee or promoter appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.

Image Use:

You MUST have permission to use images for promotion. Please check the booking form for more details. By sending images for promotion you confirm that you are liable for any fines or licence fees that might arise from the use of images that are subject to copyright.


The Black Box is committed to protecting your privacy and ensuring all of your personal information is safe and secure under GDPR guidelines. This privacy policy outlines how we will use, maintain and disclose data collected from users of our website.

Your data

Our online Box Office is managed using Ticketsolve, and payments are processed through Realex. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email [email protected] to update your preferences.

Realex Payments are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.

If you sign up to our email list, your details will also be held on MailChimp which is integrated with the Ticketsolve system.  Ticketsolve’s Privacy Policy can be viewed here. MailChimp’s Privacy Policy can be viewed here.

Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly, and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

The www.blackboxbelfast.com website is owned and operated by The Black Box. We are committed to safeguarding your privacy online and to this end have developed the following Privacy Policy to deal with issues which may concern you.

1. The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone number, country of residence and credit and debit card details (“Personal Information”) will only be retained by us if you provide this information when using one of the services available on our website, such as subscribing to one of our email lists or when purchasing tickets.

2. Personal Information will be held on our system and used for operational purposes such as the processing of bookings and orders in connection with our on-line ticket and book ordering services and for mailing list subscriptions.  In order to process a transaction, your Personal Information and card details may be passed to third party service providers. Card details will only be used for the purpose of handling an individual transaction.

3. If you would like to revise the information provided to us at any time, or feel what we currently have on record is incorrect, you may update the information by e-mailing [email protected]

4. You have the right to obtain from us an electronic or paper copy of all Personal Information concerning yourself by e-mailing [email protected] or writing to Black Box, 18-22 Hill Street, Belfast, BT1 2LA. If you decide not to use our services any further and notify us either in writing or by email as mentioned above, we shall destroy any retained Personal Information.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Disclosure of information

The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that The Black Box may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.


If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us on [email protected]

Privacy policy amends

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

Contact us

The Black Box & Green Room Café
18-22 Hill Street | Belfast | BT1 2LA

Tel: +44 (0) 2890 244400

Registered Charity No: NIC100983

Supported by

Belfast City Council ACNI & Lotto John Hewitt Department for Communities Film Hub NI BFI Cinema Children In Need