The Black Box will only refund a ticket if an event has been cancelled. If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only.
Tickets are sold with limited unreserved seating – you are not guaranteed a seat and therefore you may have to stand.
The Black Box reserves the right to refuse admittance to any patron, including unaccompanied minors. Please note no under 18s are permitted in the venue after 8pm. Under 18s are only permitted in the venue before 8pm when accompanied by a parent or guardian.
The management reserves the right to refuse admission, and to request any ticket holder/patron/promoter to leave our buildings at any time. For example, if a ticket holder, attendee or promoter appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.
Our online Box Office is managed using Ticketsolve, and payments are processed through Realex. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email [email protected] to update your preferences.
Realex Payments are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank details on our system.
Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly, and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.
1. The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone number, country of residence and credit and debit card details (“Personal Information”) will only be retained by us if you provide this information when using one of the services available on our website, such as subscribing to one of our email lists or when purchasing tickets.
2. Personal Information will be held on our system and used for operational purposes such as the processing of bookings and orders in connection with our on-line ticket and book ordering services and for mailing list subscriptions. In order to process a transaction, your Personal Information and card details may be passed to third party service providers. Card details will only be used for the purpose of handling an individual transaction.
3. If you would like to revise the information provided to us at any time, or feel what we currently have on record is incorrect, you may update the information by e-mailing [email protected]
4. You have the right to obtain from us an electronic or paper copy of all Personal Information concerning yourself by e-mailing [email protected] or writing to Black Box, 18-22 Hill Street, Belfast, BT1 2LA. If you decide not to use our services any further and notify us either in writing or by email as mentioned above, we shall destroy any retained Personal Information.
Disclosure of information
The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that The Black Box may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.
If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us on [email protected]