The Black Box will only refund a ticket if an event has been cancelled. If a performance is cancelled, you will be offered a rescheduled date where possible, or a refund of the face value of the ticket only.
Tickets are sold with limited unreserved seating – you are not guaranteed a seat, you may have to stand.
The Black Box reserves the right to refuse admittance to any patron, including unaccompanied minors. Please note no under 18s are permitted in the venue after 8pm. Under 18s are only permitted in the venue before 8pm when accompanied by a parent or guardian.
The management reserves the right to refuse admission, and to request any ticket holder/patron/promoter to leave our buildings at any time. For example, if a ticket holder, attendee or promoter appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.
1. The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone number, country of residence and credit and debit card details (“Personal Information”) will only be retained by us if you provide this information when using one of the services available on our website, such as subscribing to one of our email lists or when purchasing tickets.
2. Personal Information will be held on our system and used for operational purposes such as the processing of bookings and orders in connection with our on-line ticket and book ordering services and for mailing list subscriptions. In order to process a transaction, your Personal Information and card details may be passed to third party service providers. Card details will only be used for the purpose of handling an individual transaction.
3. If you would like to revise the information provided to us at any time, or feel what we currently have on record is incorrect, you may update the information by e-mailing email@example.com
4. You have the right to obtain from us an electronic or paper copy of all Personal Information concerning yourself by e-mailing firstname.lastname@example.org or writing to Black Box, 18-22 Hill Street, Belfast, BT1 2LA. If you decide not to use our services any further and notify us either in writing or by email as mentioned above, we shall destroy any retained Personal Information.